SHIPPING & RETURNS POLICIES
General Shipping Info:
Most U.S. orders ship within 2 business days (business days being M-F, excluding holidays). International and APO/FPO orders only ship once or twice per week based on volume, so international and APO/FPO orders may not ship for 2-5 business days.
Free shipping delivery time is usually between 2 and 6 business days after they ship (weather delays or disasters may affect this time).
We use USPS Military/Diplomatic Mail for all APO/FPO shipments and USPS Priority mail for PR, Guam, USVI, and all other US territories.
Undelivered or "lost" package claims must be submitted within 30 days of the ship date or they cannot be refunded or replaced. FedEx and USPS require us to submit the claim and all relevant paperwork within 30 days of shipment.
Returns Policy:
You may return most new, unworn items within 30 days of shipment for a refund. If a return is approved due to our error, including an incorrect item, defective item, or verified warranty issue, we will provide a return label at no cost to you. For all other returns, return shipping is the responsibility of the customer.
Original outbound shipping costs are not refunded. For orders that received free shipping, our actual outbound shipping cost may be deducted from the refund. Return shipping, expedited shipping, and shipping to AK, HI, APO/FPO, and U.S. Territories are the customer's responsibility unless the return is due to our error or a verified warranty issue.
If you need to return an item, please submit an RMA request from within your order details or via the RMA request form here: RMA Request. We will reply within 1 business day in most cases.
Exchanges:
If you need to exchange an item (same model only), submit an RMA request from within your order details page or through this link: RMA Request. Upon the return of your item, the requested replacement will be sent to you at no charge (one exchange only). Replacement items are usually shipped within 2-3 business days after their return if the replacement size is in stock; if it is not, you will be notified that it is backordered.
If you are in a hurry, submit an RMA for a return and place a new order for the item you require so we can get that to you as quickly as possible.
Warranty/Defect Information:
IMPORTANT: We are an independent distributor, not the manufacturer. Warranty support is only available for products purchased directly from workinboots.com. For items purchased from other retailers, please contact the original place of purchase.
If you believe a boot has a manufacturer's defect, please email cs@workinboots.com with the following:
- Photo of both boots side by side
- Photo clearly showing the issue (if visible)
- Photo of the tongue label
- A brief but detailed description of the issue
We deal with these situations on a case-by-case basis, and it is the manufacturer who determines if a warranty is due. In most cases, a return label will be sent to you via email to return the boots, and once they are returned, inspected, and processed, we will send a replacement. In some cases, a refund will be issued if that model is no longer available.
International Shipping
We will do everything in our power to make sure the boots get to you in a timely manner. However, because each country is different, we cannot be held responsible for errors or delays out of our control.
You may experience delays if customs requires you to make a payment to receive your package. We are not responsible for customs duties, taxes, or fees; that is solely the responsibility of the recipient.
ALL INTERNATIONAL SALES ARE FINAL. NO EXCHANGES OR RETURNS ARE ALLOWED.
If an item is returned to us as undeliverable or refused, we will refuse return delivery, as we would be required to pay the shipping back as well as return customs fees.
If you don't see your country listed on the checkout page, we do not currently ship to your country, sorry.