FAQs
When will my order ship?
Our goal is to process and ship your order as quickly as possible. Most free shipping orders ship within 2 business days of their receipt. Business days are Monday through Friday, excluding holidays.
Has my order shipped?
Once your order ships, you will receive a ship notice via email in the evening on the day they ship with a tracking link near the bottom.
How long will it take for my order to arrive using free shipping?
Free shipping delivery time is usually between 2 and 7 business days after they ship (Weather delays or disasters may affect this time).
Do you offer international shipping?
We ship internationally to select countries, in the cart if your country is not shown as an option we do not ship to that country.
What is your policy on clearance items?
Clearance items end with .97 in the pricing and these items are first quality but are NOT returnable or exchangeable. There are no exceptions to this rule, if you are not sure about your size or if they are what you need, do not buy them.
What if I believe my boot has a manufacturer’s defect?
If you believe a boot has a manufacturer's defect please email Customer Service with as much detail and photos if there is a visible defect so we can make arrangements for a warranty return or exchange. We deal with these situations on a case-to-case basis and it is the manufacturer who determines if a warranty is due or not.
What if I got the wrong pair/style/something really messed up?
Occasionally mistakes happen – sometimes they are even out of our hands. For all mistakes, regardless of where they originated, we will work with you to solve them as quickly and fairly as possible. Please email Customer Service and we will get back with you as soon as possible.